In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
Working from a macro framework based on the Fed's use of interest rate as its major policy instrument, Ball presents the core concepts necessary to understand the problems affecting the stock market, and the causes of recessions and banking crises. Underlying this framework are the intellectual foundations for the Fed's inflation targeting using the dynamic consistency problem facing policymakers.
Arnold continues to set the standard for clear, balanced, and thorough coverage of principles of economics that truly engages students. With six new chapters, easy customization, and fully integrated digital and course management options, ECONOMICS, 8e is the perfect solution for any classroom. Packed with intriguing pop culture examples to which students relate, the text bolsters student interest in economics by illustrating unexpected places economics occurs, how economic forces link events around the world to their lives, and how economics can be used as a tool in understanding the world.
What exactly is a credit crunch? Why do footballers earn so much more than the rest of us? Which country is likely to be the world's leading economy in 10 years' time? And how does economics affect each one of us, every day? In the seventh volume of the successful 50 Ideas series, Daily Telegraph economics editor Edmund Conway introduces and explains the central ideas of economics in a series of 50 clear and concise essays.
BUSINESS LAW TODAY: COMPREHENSIVE combines an engaging, reader-friendly style and exceptional visual appeal to immerse readers in the excitement of cutting-edge business law. In addition to a wide selection of intriguing new cases and thorough coverage of the latest developments in the field, this version of the book includes chapters on the legal environment and material for readers taking the CPA exam. The book also explicitly meets the AACSB curriculum requirements.
