Provides information about basic etiquette and manners on the telephone, including calling at a reasonable time, taking a message politely, and not eating while on the phone.
Quick Work is a short course in Business English that providels material for approximately 30 hours of classroom teaching. Is very suitable for an intensive course and focuses on user's practical needs. Topics covered: Organisations, visitors and visits, sharing ideas (at the meeting), exchanging information (e-mails, phone calls), solving problems (products, advertising). Grammar brush up exercises.
Business English - Customer Service over the Phone
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
People have been reading on computer screens for several decades now, predating popularization of personal computers and widespread use of the internet. But it was the rise of eReaders and tablets that caused digital reading to explode. In 2007, Amazon introduced its first Kindle. Three years later, Apple debuted the iPad. Meanwhile, as mobile phone technology improved and smartphones proliferated, the phone became another vital reading platform.
First published in 1992 it’s one of the earlier Rebus books. The first story in this book is called “Playback”. Rebus is impressed by being able to phone your home phone “from the car-phone” to get “the answering machine to play back any messages.” You can tell from this that it’s rather different from current crime detection fiction. As the title indicates, solving the crime in this story hinges on phone messages. The police receive a phone call from the murderer confessing his crime. He panics and tries to flee, only to be caught as the police arrive on the scene of the crime. He then insists on his innocence.
