First Sentence:
"Undertaking formal performance appraisals is not usually an activity
most managers relish, but it's an important part of the job of a
manager."
Short, practical, concise help for dealing with customers, Quick and easy read, lots of valuable tips
This book is succinct and easy to reference. I have 20+ years customer
service experience and WOULD recommend this book to anyone who is
open-minded to trying new tools and techniques. If you are having
trouble with customers, change your approach. This book will help you
do just that.
First Sentence:
"Before we start you on the path to writing better performance goals
and before we explain how to use this book to help improve both
individual work performance and overall performance of your work unit
or company, we need to place performance goals within "
This book is too basic and repetitive for experienced presenters, but
extremely useful for those who are very new to the field, lack
confidence, and/or are non-native speakers of English. It presents
exact phrases, even entire speeches, for a variety of situations
(including formal events). This can be great jumping-off point if
you're unsure of yourself in this kind of situation. Although not
written for this particular purpose, the book is an excellent choice
for any international businessperson who is new to making presentations
to Americans and is not 100% confident speaking in English.
Critical Thinking is about becoming a better thinker in every aspect of your life: in your career, and as a consumer, citizen, friend, parent, and lover. Discover the core skills of effective thinking; then analyze your own thought processes, identify wea